Farshad Kheiri, Head of AI and Information Science at Legion – Interview Collection

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Farshad Kheiri is the Head of AI and Information Science at Legion Applied sciences, an trade chief for AI-powered, machine-learning workforce administration merchandise. The corporate makes use of superior know-how to unravel a number of the greatest WFM enterprise challenges whereas creating an worker expertise that helps to draw and retain workers.

What initially attracted you to laptop science and engineering?

I’m a math and algorithm man! I realized programming by way of on-line programs, in addition to some on-campus lessons. My background is in electrical engineering, however I’ve a minor in math, stochastic processes, and chance. I’m fascinated by numbers and mathematical proofs and in my leisure time, I learn math and geometry.

You lately joined Legion in early 2022; what attracted you to this firm?

3 issues attracted me to Legion: the corporate’s robust, clever management; the present state of the AI platform and the potential innovation that may be utilized to it; and the way in which they assist so many individuals by turning hourly jobs into good jobs.

What particularly is the Legion workforce administration platform?

At Legion, our mission is to rework hourly jobs into good jobs. So, now we have developed the AI-powered Legion workforce administration platform to assist optimize labor effectivity and worker engagement concurrently. It automates greater than 55 routine duties, enabling our clients to cut back scheduling time by 55% and routinely create extremely correct and granular demand forecasts. It additionally improves worker satisfaction by way of higher schedule flexibility and management, fashionable digital communication instruments, on the spot entry to earned wages, and efficiency and rewards designed particularly for the wants of hourly workers and their managers. So, workers get higher schedules that extra carefully match their preferences, in addition to fashionable instruments and gig-like flexibility. With Legion WFM, corporations can optimize their labor spend, scale back compliance threat, enhance supervisor productiveness and scale back attrition.

How does this platform assist battle the labor scarcity and enhance the lives of hourly workers?

The labor scarcity has made attracting, motivating, and retaining workers harder than ever earlier than. Whereas our newest analysis highlights that the Nice Resignation is starting to indicate indicators of slowing down, the vast majority of hourly staff are nonetheless deeply dissatisfied with their jobs. To raised entice and retain hourly workers, companies have to put money into workforce incentives and applied sciences – just like the Legion WFM platform – that provide schedule flexibility and management, in addition to enhance communication and supply on the spot entry to earned wages.

The Legion WFM platform supplies hourly workers with important office instruments in an easy-to-use app, which will increase their probability of staying at an organization longer. For instance:

Legion Automated Scheduling makes use of AI to routinely match enterprise wants with worker preferences to create the proper schedule. By way of optimization strategies, the Legion platform routinely understands forecasted demand, labor mannequin guidelines, labor legislation compliance necessities, worker abilities, and worker preferences and may generate a schedule in seconds. Legion’s AI-powered scheduling additionally allows managers to rapidly and simply handle schedule adjustments. The platform will routinely recommend the best-suited workers to fill open shifts primarily based on abilities, preferences, compliance elements, and price range constraints. By routinely matching enterprise wants with worker preferences, companies can optimize their labor prices whereas workers are in a position to have a greater work-life steadiness that works round their childcare wants, college, and even extra jobs.

Legion Frontline Communications allows corporations to simply supply digital communications choices to workers, their managers, and friends – with out the compliance dangers related to off-clock entry or challenges usually related to extending e-mail to frontline workers.

Legion Efficiency and Rewards routinely measures worker efficiency and computes rewards or infraction factors to supply goal measurements of an worker’s day by day efficiency. Managers can effortlessly consider and reward excessive performers, whereas in-app leaderboards gamify the expertise to assist drive worker motivation. 

Legion InstantPay permits employers to simply and effectively present workers with entry to earned wages, in addition to the power to trace their earnings in real-time. By providing this function by way of the Legion WFM app, which 95% of workers are already utilizing often, corporations are additionally in a position to drive schedule adherence, improved clock in / clock out habits, and fill shifts sooner by exhibiting workers how a lot they’ll make for an open shift.

Why is demand forecasting and schedule optimization so vital?

Demand forecasting is extraordinarily vital to effectively handle the workforce, whereas additionally limiting the stress positioned on managers to calculate what number of staff ought to be on the schedule for a sure shift. Overstaffing or understaffing shifts can have opposed results on the corporate, from hourly workers to the company degree. Understaffing can result in morale points inside a company and misplaced revenues, whereas overstaffing can result in overspending on labor. With AI-based demand forecasting, organizations can routinely create exact demand forecasts for every of their areas as an alternative of counting on a one-size-fits-all method. AI-demand forecasts can bear in mind exterior elements that might affect demand, comparable to climate, holidays, or native occasions, in addition to inner occasions comparable to in-store promotions. AI-powered demand forecasting is self-learning so forecasts proceed to enhance even in altering situations.

Schedule flexibility additionally performs a big function in an worker’s resolution to just accept – or keep at – a job. Nevertheless, frontline workers aren’t the one ones who’re struggling. Managers spend a substantial amount of their time creating and managing schedules, tasked with administrative duties that take away from the time they may spend coaching and growing their workforce or tending to clients. Providing automated scheduling that allows optimized schedules is paramount for employers to meet demand and meet enterprise wants.

What are the various kinds of machine studying algorithms which might be used?

At Legion, we use a broad vary of strategies for forecasting, from conventional machine studying to extra superior strategies like lively studying. Legion is rising our core product in many alternative instructions and because it grows, we’ll proceed to use AI in these new areas.

Is there anything that you simply want to share about your work at Legion?

Legion has robust core values which might be shared by the management workforce and handed on to every worker. Everyone is targeted on serving to the workforce succeed – and on serving to our clients flip hourly jobs into good jobs.

Thanks for the good interview, readers who want to be taught extra ought to go to Legion Applied sciences.

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